Cancellation Policy

1) Weekend/Long weekend trips:

No refund shall be made with respect to the initial booking amount for any cancellations/reschedule. However,

• If cancellations/reschedule are made 7 days before the start date of the trip, 50% of the trip cost will be charged as cancellation fees.
• If cancellations/reschedule are made 3 days before the start date of the trip, 75% of the trip cost will be charged as cancellation fees.
• If cancellations/reschedule are made within 3 days before the start date of the trip, 100% of the trip cost will be charged as cancellation fees.
• In the case of unforeseen weather conditions or government restrictions, certain activities may be cancelled and in such cases, the operator will try his best to provide an alternate feasible activity. However, no refund will be provided for the same.

2) Domestic & International trips:

No refund shall be made with respect to the initial booking amount for any cancellations/reschedule. However,

• Any cancellations made up to 30 days prior to the departure date would attract a 50% cancellation of the total ticket value.
• Any cancellations made within 30 days of the departure date would attract a 100% cancellation of the total ticket value.
• If your full payment is not received 7 days prior to the departure date, the booking stands cancelled without any prior intimation and the amount received by the Tripper Trails (A unit of AU Trips OPC Pvt Ltd.) will be forfeited with no refund.
• In the case of unforeseen weather conditions or government restrictions, certain activities may be canceled and in such cases, the operator will try his best to provide an alternate feasible activity. However, no refund will be provided for the same.

General Policies:

• It is mandatory for all guests to carry valid identification proof at the time of check-in. The identification proof accepted are Voter’s ID card, Passport, & Driver’s license. PAN cards are not accepted as valid ID proof.
• Tripper Trails reserves the right to take strict actions against a guest, if any action by the guest is deemed inappropriate by the tour captain or if any inappropriate behavior is brought to the attention of the tour captain.
• Certain tours may have different policies during different times of the year and our policy may not apply to them.
• Guest shall be liable to pay for any damages, except normal wear and tear to an asset if any.
• Certain policies are booking specific and will be informed to the customer while making the booking.
• We reserve the right to change these terms at any time & any such changes will be in effect immediately when posted on our website, in our brochures, or otherwise brought to your attention.

Circumstances beyond Our Control:

We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your tour, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.

Your Responsibility:

We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.

In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior or for any accidents which occur anywhere on properties because of glass, china, or the like which you have broken and/or have left in a way in which injury can result. You who are taking the trip with Tripper Trails are solely responsible for the way they drive and/or rides their cars and/or Bikes. Tripper Trails will not tolerate any sort of negligent driving and/or riding and you are strictly ordered to adhere to the tour captains for driving and/or riding instructions. If any of you are found guilty of the above, then the contract with you and Tripper Trails will be terminated with immediate effect and also, you shall be debarred from traveling with us in the future.

We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss, or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol or any drug.

We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.

If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.

Medical Self Declaration:

Trips listed on Tripper Trails website also take place in remote and less-developed regions, with fewer means of rapid evacuation, medical supplies, and facilities. In the event of an accident, illness, and/or injury an evacuation will be slow and uncertain as these trips take place in mountainous, high altitude, or other hazardous terrains. Common and uncommon signs and symptoms of altitude sickness should be expected. These include, but are not limited to sleeplessness, coughing, loss of appetite, nausea, vomiting, and muscle cramps. Severe cases of altitude sickness can include pulmonary and/or cerebral edema. In addition, exposure to microorganisms unknown to our digestive system may cause symptoms from a wide array of gastrointestinal disorders despite the best efforts to treat drinking water and prepare food properly. A poor state of health can greatly increase the dangers and risks that can be incurred on these trips. Therefore, Tripper Trails require that all guests are examined by a physician and are properly immunized for the destination(s). We also require each of our traveler to carry the medical certificate duly completed by a doctor, with them for their trip.

Liability Declaration:

I am aware of the risks and dangers related to the Trek/Bike Expedition/Tour that route I have booked with Tripper Trails, especially in respect to the terrain, weather, high altitude, and desolate nature. I am aware that there could be accidents leading to injury or illness. Death too cannot be ruled out, while undertaking the trek/bike expedition/trip. In recognition of the inherent risks of the activity in which I will engage, I confirm that I am physically and mentally capable of participating in the activity. My participation is voluntary and I will assume financial responsibility for personal injury, accidents, illness, and damage to or loss of personal property as the result of any incident or accident that may occur.

I understand that this release relates to all claims and liability during or after the trip resulting from a pre-existing medical condition. I will provide the medical certificate as required by Tripper Trails and accept full responsibility for any omissions or errors or any non-compliances. In case of any injuries/illness on different terrains during a trip/activity, Tripper Trails as a tour operator or its agents/vendors/partners will not be responsible. I shall bear all the expenses which may arise in case of any medical exigency or emergency condition.

If You Have A Complaint: We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.

The Company shall not be liable for damages/ charges incurred by travelers if any of the following reasons apply:-

• Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes.
• Accidents during transportation or accommodations, damage by fire.
• Orders of either Indian governments or immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes.
• Accidents occurring during the travelers free activities.
• Food poisoning.
• Theft